Frequently Asked Questions

What are some common reasons to seek counseling?

There are a number of reasons why an individual, couple, or family may seek out mental health services.  Some examples include feeling anxious or depressed over a situation in life, feeling “stuck” or dissatisfied with the direction you are going or a relationship or situation you’re in, or just wanting more personal growth or healing. Other reasons that someone might seek counseling include marital struggle, frustrations with your children, or a recent trauma that has occurred to you. Those are all great reasons to seek out counseling services.

What is counseling like?

A typical session lasts somewhere between 45 to 60 minutes. During these sessions, the provider you’re meeting with will discuss with you the primary issues and concerns that have brought you to counseling and assist you in gaining clarity in these issues. Your goals will be discussed along with the progress being made towards those goals. Your provider may ask you to work in between sessions, applying what was discussed in therapy.  In order for therapy to be most effective, you must be an active participant, both during and between the sessions.

Is counseling confidential?

We understand that for individuals to feel comfortable talking about private and revealing information, they need a safe place to talk about anything they’d like, without fear of that information leaving the room. We take your privacy very seriously. We do not disclose your information without prior written permission from our clients.  However, there are some exceptions required by law to this rule, which are listed in our HIPPA Notice of Privacy Practices (Click Here) that is listed on this website and provided to you when you visit our office.  We’ve also listed the most common exceptions below for your review.

The most common exceptions to confidentiality include the following:

  • Suspected child abuse or dependent adult or elder abuse. The provider is required by law to report this to the appropriate authorities immediately.
  • If a client is threatening serious bodily harm to themselves or to another person. The provider is required to take actions to protect you and anyone else that may be in harm’s way.
  • Through a court order – A court can order the release of mental health record or order a provider to testify in court
  • If you plan on using your insurance—in some cases, insurance companies require us to send them a diagnosis, goals, and how we plan on making progress towards those goals.

If you ever have questions or concerns about confidentiality, please be sure to ask your provider.

How do I schedule an appointment?

Clients wanting to schedule an appointment can call LifeSolutions Counseling at (317)-569-5433. Our office staff will request demographic information (name, date of birth, address), client availability, and information regarding the client’s insurance if applicable.   If there is a provider you’re interested in meeting with, we will do our best to accommodate this request depending upon the provider’s availability and insurance coverage. If you don’t have a specific provider you’d like schedule with, our staff will identify a provider who would be able to meet your individual needs. Before your initial appointment, we will provide you with the name of your therapist, date and time of appointment, along with payment information.

What hours are you available?

Each of our providers has their own office hours, which varies from provider to provider.  Our office is open from 9:00 am to 5:00 pm weekdays.

What should I expect from my first appointment?

New clients will need to complete initial appointment paperwork in the Athena patient portal before their first appointment time.

When you arrive, you will check in with our receptionist at the window in our lobby.  Our receptionist will collect your insurance card and initial appointment paperwork (if completed) or have you complete the paperwork upon arrival.  Once you’ve completed your paperwork, the provider you’re meeting will review the paperwork and come get you from our lobby and meet with you in a private office to review any questions you have regarding the paperwork and the therapy process.

Your appointment will last approximately 45 to 60 minutes.  During this meeting, the provider will begin gathering information regarding your presenting concerns and history in order to thoroughly evaluate your needs and will work collaboratively with you to identify how you would like to utilize therapy sessions and to identify goals you would like to establish for yourself.  Additionally, the provider will offer you recommendations based on this evaluation and answer any remaining questions you may have.

What do I bring to my first appointment?
  • Insurance card
  • Initial appointment paperwork (if completed prior to appointment)
  • Any supportive documentation you want to bring to inform the therapist of your needs and goals.
How do I know if the provider is covered upon my insurance?

We have a list of common insurance networks that we accept on this website (Click Here) that you can review but the best way is to call our front office to obtain more complete information about your insurance coverage and benefits.  Our staff will gather some basic information from your insurance card and verify your coverage under the specific therapists you are wanting to access. We also recommend that you call your insurance yourself to understand your coverage and benefits.

How do I use my insurance when I seek services at LifeSolutions Counseling?

Our providers at LifeSolutions Counseling are in-network with a number of insurance plans, but this varies from provider to provider.  Before utilizing your insurance benefits, it is important to verify whether or not the specific provider you’re meeting with is covered under your insurance plan.  When you call to establish an initial appointment, our office staff will obtain information regarding your insurance and contact your insurance company for you to verify your benefits and receive authorization for therapy sessions.  We will submit your claims to your primary insurance company, HMO, responsible party, or third party payer as a part of this process for clients choosing to utilize their insurance benefits.

We do our best to verify your benefits but we strongly encourage each client to familiarize themselves with their mental health benefits.   We request that clients pay any co-pay, co-insurance and/or balance due by check or credit card. Clients are responsible for charges occurred at LifeSolutions Counseling Associates.

View our a list of insurance companies accepted at our office

What is your cancellation policy?

Appointments must be cancelled at least two (2) business days prior to the scheduled appointment time. Clients can cancel their appointment by calling the main phone number to the center for psychiatric providers or emailing their specific therapist prior to the two (2) business day cutoff. There is a $100 charge for no-show and late cancellation of therapy and psychiatry appointments. There is a $300 charge for no-show and late cancellation of testing services. If you have a card on file, payment will be collected by the appropriate staff member. If you do not have a card on file, you will receive a bill.

Our self-pay rates will soon be updated. Please contact our staff for more information.